Managed IT Services and Solutions
Gain access to top IT support to reduce IT costs & increase operational efficiency! Contact UsIT Services and Solutions for Business
Ersa is one of the top 30 MSPs in the U.S., with over 400 expert technicians ready to assist your team around the clock. We understand that your business is dependent on technology – you can’t operate without it and we’re here to help.
If you’re looking for fast response times, a U.S. based help desk, and access to a wide range of technology expertise, you’ve come to the right place.
Scroll down to read more about how Ersa delivers proactive technology services to businesses across the U.S. who are looking to grow and succeed based on cutting edge technologies!
Contents:
IT Services and Solutions for Business
What Are the Types of Managed IT Services Offered by Ntiva?
How Does Ersa Deliver Managed IT Services?
What Are the Benefits of a Managed Service Provider?
How Much Do Managed IT Services Cost?
What Are Managed IT Services?
Managed Services Buyers Guide
What Are the Types of Managed IT Services Offered by Ersa
Ersa provides a broad range of IT services and solutions to assist businesses that are short on staff members or do not have the time to adequately manage and maintain their IT infrastructure.
Our flexible packages range from fully outsourced IT for companies without internal IT expertise to co-managed IT for companies seeking additional support for their current IT staff.
Discover more about each of our main managed services by reading on!
Managed IT Help Desk
Numerous service providers promise to return your call as soon as possible, but who will do so? We at Ersa provide a round-the-clock, US-based help desk manned by skilled technicians—not call centre representatives—who can resolve the majority of issues immediately. Additionally, we allow you to “self-triage” your issues, so you can contact us for any issue, no matter how big or small, around-the-clock. An important benefit of IT service providers is IT help desk solutions, so be sure you’re receiving managed services that lead the industry!
Remote IT Support
End-user problems like not being able to connect to the internet, a slow or “frozen” computer, forgotten passwords, printing problems, or trouble logging in are the most frequent problems that require tech support solutions. With the use of cloud-based solutions that give us complete access to your network and systems, we can remotely resolve these IT issues. Ersa remote support technology services include advanced troubleshooting, application repairs, software installation, cloud services, and more—all at a reasonable price to keep your employees productive.
Managed IT On-Site Support
With cloud-based services becoming more and more popular, a lot of IT support work is being done remotely. However, there are still problems that call for or demand on-site IT solutions. When Ersa is unable to resolve an issue remotely, a technician is always dispatched to your location. We also provide on-site services with regular schedules. Find out which of our on-site support plans best suits your needs by speaking with us about them.
Server & Computer Management
Maintaining the latest versions of your operating systems and software is one of the most crucial things service providers can do to safeguard your company against cyberattacks. If you don’t, you’ll not only lose out on new features but also give hackers easy access to your organisation as they search for businesses that haven’t kept up with security updates.
Ersa will take over responsibility for this crucial task if you don’t have enough staff to regularly manage your IT infrastructure. With automated software updates, patch solutions, and security updates, including antivirus and antispam, Ersa can ensure business continuity.
Network Monitoring and Management
Do you want to maintain optimal operational performance in your IT environment? Ersa offers continuous monitoring and management of all network components, including switches, firewalls, and routers.
Our computer systems, servers, and other network components are proactively monitored and optimised by our automated systems, which also effectively identify and report device and connection failures. Ersa provides Essential and Premium Monitoring & Management as its two service tiers.
Backup & Disaster Recovery
More data than ever before is being created by businesses today, and safeguarding that data is crucial. This necessitates a reliable disaster recovery and data backup system, which are the cornerstones of business continuity. Investing in a disaster recovery and data backup system is crucial for safeguarding your business.
Choose, implement, and oversee the backup and recovery solution that’s ideal for your company with Esra’s assistance. We provide a variety of choices to satisfy your needs for recovery and backup.
Managed IT Procurement
It takes a lot of time to evaluate, buy, and install IT hardware and software. Ersa possesses the expertise and abilities to assist you in choosing the most economical licencing contracts and hardware for your company.
We oversee the entire procurement process, from system installation, upkeep, and upgrades to hardware retirement. Because of our direct connections to numerous important distributors and our ability to purchase in bulk, our managed service solutions also enable more competitive pricing.
Employee On-boarding & Off-boarding
At Ersa, we take great satisfaction in providing a first-rate customer experience, and a big component of this experience is our thorough onboarding procedure.
Four steps make up our onboarding process: internal information review, service definition, data collection, orientation meeting, and service handoff.
Microsoft Technology
With over 16 years of experience in offering services and solutions for Microsoft products, such as Office 365, Azure, and SharePoint, Ersa is a Microsoft Gold Partner. We assist your company in choosing the best Microsoft plans and products, assist in moving away from your present setup, and offer ongoing management in addition to our US-based, round-the-clock service desk. A key component of our IT services is your productivity software!
Apple Technology
Forward-thinking businesses that have invested in Apple technology for their employees require and demand the highest calibre of support and service. Ersa is an expert in providing Apple technology services, including help desk support, deployment, management, cybersecurity, and monitoring to maintain optimal performance across your iOS, iPadOS, macOS, and tvOS environments.
Co-Managed IT Services
Forward-thinking businesses that have invested in Apple technology for their employees require and demand the highest calibre of support and service. Ersa is an expert in providing Apple technology services, including help desk support, deployment, management, cybersecurity, and monitoring to maintain optimal performance across your iOS, iPadOS, macOS, and tvOS environments.
Managed Cybersecurity Services
Forward-thinking businesses that have invested in Apple technology for their employees require and demand the highest calibre of support and service. Ersa is an expert in providing Apple technology services, including help desk support, deployment, management, cybersecurity, and monitoring to maintain optimal performance across your iOS, iPadOS, macOS, and tvOS environments.
How Does Ntiva Deliver Managed IT Services?
Choose the Managed IT Support Plan That Meets Your Budget
Ersa provides affordable IT service plans to meet your requirements. Our fixed monthly plans include managed IT solutions ranging from enhanced email security to a 24/7 service desk, network monitoring and management, backup and disaster recovery management, and more, with prices as low as $57 per user per month. Check out the cost of our managed IT services here.
We’ll Guide You Through the MSP Onboarding Process
At Ersa, we take great satisfaction in providing a first-rate customer experience, and a big component of this experience is our thorough onboarding procedure.
Four steps make up our onboarding process:
Phase 1: Managed Service Definition
An essential step in the onboarding process is the definition of services. We go over each service that is listed in the signed Service Agreement to make sure our team is fully aware of your company before we begin process documentation, on-site data collection, and continuous support.
Phase 2: IT Data Collection
When our technicians visit your location, they start the documentation process and collect information about your IT environment. They have a comprehensive engineering checklist that includes tasks like policy documentation, network investigation, security assessment, backup verification, and server room inspections.
Phase 3: Internal Information Review
Making sure your IT environment will suit your needs both now and as your business expands is the main objective of this phase. If necessary, we collaborate with your committed team and our senior technicians with specialised training to review the data gathered during Phase 2.
Phase 4: Orientation Meeting and Service Handoff
Your Ersa team meets with you to review your new client manual. This review includes a discussion of all findings, including recommendations for additional changes. It also includes the final tailoring of support procedures if needed. We schedule any recurring on-site visits and set up the cadence for recurring meetings between you and your Account Manager.
What Are the Benefits of a Managed Service Provider?
Businesses of all sizes, from small mom-and-pop shops to global conglomerates, contract with outside vendors for a variety of information technology requirements.
How many of these advantages could currently benefit your company?
Lower IT Costs
Hiring and keeping in-house talent can be costly given the current global scarcity of qualified IT workers. Changing to managed IT services can save a significant amount of money on IT costs and is frequently simpler.
More Efficient Operations
Internal IT personnel may experience overloading as your company grows. Your company will get the most out of its IT infrastructure with the help of outsourced IT services.
Better Allocation of Resources
You can access higher levels of IT skill sets through a managed service provider, which will help you make better use of your internal IT resources and increase value across your company.
Always Up-to-Date Technology
Small businesses may lose $82k to $256k every time a system fails. Providers of managed IT services will guarantee that your equipment is always safe and operating at peak performance.
More Consistent Fee Structure
You experience fewer financial surprises because managed IT services are usually billed as a fixed monthly subscription. You can then make more confident and efficient plans for the future.
More Focus on Growth Opportunities
By handing off complicated technology decisions to a reliable IT services provider, you free up time to focus on your core skills and take advantage of new opportunities.
How Much Do Managed IT Services Cost?
Unbelievably, outsourcing your company’s IT requirements can result in financial savings. Numerous variables, such as the size of your company, the complexity of your IT systems, and your unique requirements, affect the average cost of IT support services. The monthly cost per user should be in the range of $80 to $150.
Ntiva Managed IT Case Studies
Consumer Research Firm
Financial Services Firm
Government Contractor
What Are Managed IT Services?
Managed IT services are when businesses outsource their IT management and tasks to external IT specialists. This model helps companies reduce costs and streamline their IT operations.
Ersa offers a wide range of managed services, from basic IT services to managed cybersecurity services, cloud migration and hosting, application development, unified communications, and more.
What Are Managed IT Service Providers?
A Managed Service Provider (MSP) is an IT firm responsible for managing the IT systems, requirements, and technology of other organizations.
Managed IT solutions offered by MSPs can range from co-managing IT services with your existing in-house team, handling one-time IT consulting projects, to fully outsourcing all your IT needs.
Ersa offers competitive managed service pricing, providing unlimited remote support through a help desk based in the United States. All of this is available for a flat monthly subscription fee.